faqs

Have a question about how it works? Check out our other FAQs or drop us a message.

Any questions or queries, simply email enquiries@uncouthskincare.co.uk.

We are a UK based team of skin doctors, pharmacists and expert formulators and we were sick of fancy formulations that do nothing for your skin. That’s why we have teamed up with the skin experts to offer a dermatologist designed virtual consultation so you can have access to effective, science backed ingredients. In formulas that suit your skin. Without all the faff of having to wait for a dermatology appointment!

If you choose to auto-replenish, a 30ml bottle costs £48.50 and it lasts at least 8 weeks. This includes delivery as well as ongoing access to our expert dermatology team for advice and customisation.

You can choose how often you would like your formula to be delivered because we understand that people use it at different rates.

We bill £24.25 on a monthly basis because we feel this allows people to spread the cost more easily. The minimum subscription period is two months because the bottle is 30mls to last 8 weeks.

If you choose to replenish every two months, you will be billed £24.25 month 1 and £24.25 month 2. If you choose to replenish every three months, you will be billed £24.25 at the start of month 1, £24.25 at the start of month 2 and nothing at the start of month 3 etc.

You can cancel and control your delivery frequency in your dashboard.

If you would like to purchase your formula as a one-off i.e not on subscription, the cost is £69.99/ 30mls.

Yes, you can amend the frequency of your deliveries, delay your deliveries, and cancel your subscription all from within your dashboard.

You can contact your prescriber from within your dashboard.

You can cancel your order from within your dashboard. Please note, your bottle is 30mls and will last you at least 2 months. The minimum subscription period is therefore 2 months. We bill £24.25 at the start of each month.

1-2 pumps. This isn’t an exact science and depends on how your skin tolerates it. Most people will use 2 pumps if their skin is used to prescription ingredients. If it’s the first time you are using prescription ingredients, start with 1 pump to ensure your skin tolerates it well.

Yes, but make sure you use an SPF and remember these areas might be more sensitive so apply it gradually at first.

Most of our formulas have expiry dates of at least 2 months. If the texture and color remain consistent it won’t be dangerous to use it past the expiry date but be sensible with it. The strength of the ingredients will decline gradually over time. Hydroquinone is a very unstable ingredient - use this within the recommended timeframe. Store your formula in a cool, dry place away from sunlight.

You will receive your order within 3-5 days. We send your order via Royal Mail and you will receive a Royal Mail tracking number. Your personalized formula fits through your letterbox.

Yes, we need at least three good quality photos (front on, left side, right side). This is a legal medical requirement in order for our team to prescribe you an appropriate formula. If we have not received your photos within 7 days, we will cancel your order.

We’ll send you an email with a link to upload your photos. Click on the link and this will direct you to the relevant page.

Here are the requirements for photos:
- No makeup
- No filters
- Taken in good light (daylight is best)
- Stand facing the window
- We need to see your whole face.
- Take a photo front on, left side, right side.

Aloe Barbadensis leaf juice, C 13-14 Isoparaffin, Caprylic Trigylceride, Deionized water, Laureth-7, Phenoxyethanol, Polyacrylamide, Tocopheryl Acetate, Triethylene Glycol

Yes, they are.

Yes, they are.

Yes, our bottles are recyclable. They don’t contain a metal pump which means they are also very easy to recycle.

We can prescribe to people who are over 16.

Our prescribers ask you about this in your consultation and will prescribe you an appropriate formula based on your response. If you become pregnant whilst using your formula, stop your formula, let our prescribing team know and we will suggest a different formula. The below ingredients should be avoided in pregnancy or whilst breastfeeding: Tretinoin, adapalene, certain antibiotics, spironolactone, hydroquinone

We ship to the UK (excluding The Channel Islands), including Northern Island, The Scottish Highlands, and the Isle of Wight. We don’t currently ship to the Republic of Ireland.

Please contact your prescriber from within your dashboard if you are an existing customer. If you have forgotten your password, there is a password reset option. We try to respond as quickly as possible within 24 hours Monday – Friday.